SHM Productions Ltd – Privacy Notice

This Privacy Notice explains how SHM Productions Ltd collects, uses, stores, protects and shares personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It outlines the types of personal data processed, the lawful basis for processing, individuals’ rights, and the measures taken to safeguard personal information.

1. Introduction

SHM Productions Ltd (“SHM”, “we”, “our”, or “us”) is committed to protecting and respecting your privacy and handling personal data responsibly and securely.

This Privacy Notice explains how we collect, use, store and protect personal information when you:

  • visit our website;
  • contact us;
  • engage our services;
  • subscribe to communications; or
  • otherwise interact with us.

SHM processes personal data in accordance with:

  • the UK General Data Protection Regulation (“UK GDPR”);
  • the Data Protection Act 2018; and
  • other applicable data protection and privacy laws.

2. Who We Are

SHM Productions Ltd,
First Floor, 20/22 Bedford Row,
London,
WC1R 4EB

If you have any questions regarding this Privacy Notice or how your personal data is handled, please contact us at privacy@shm-ltd.co.uk.

3. The Information We Collect

We may collect and process the following categories of personal information:

Information you provide directly

Including:

  • name;
  • email address;
  • telephone number;
  • company details;
  • postal address;
  • enquiry details; and
  • any other information voluntarily provided to us.

Information collected automatically

When you visit our website, we may collect:

  • IP address;
  • browser type and version;
  • device information;
  • pages visited;
  • referring website;
  • date/time information; and
  • website usage analytics.

Communications

We may retain records of correspondence when you contact us by:

  • email;
  • telephone;
  • website forms; or
  • post.

4. How We Use Your Information

We may use your personal information for the following purposes:

  • responding to enquiries and requests;
  • providing services to clients;
  • managing contractual relationships;
  • sending service-related communications;
  • improving our website and services;
  • maintaining website security and performance;
  • complying with legal and regulatory obligations; and
  • sending marketing communications where permitted by law or where consent has been obtained.

5. Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases for processing personal data:

  • Purpose
  • Lawful Basis
  • Responding to enquiries
  • Legitimate Interests
  • Delivering services
  • Contract
  • Managing client relationships
  • Legitimate Interests / Contract
  • Legal and regulatory compliance
  • Legal Obligation
  • Website analytics and security
  • Legitimate Interests
  • Marketing communications
  • Consent or Legitimate Interests

Where we rely on consent, you may withdraw that consent at any time.

6. Cookies

SHM Productions websites may use a standard technology called a "cookie" to collect information about how you use the site; this is a small data file that certain websites write to your hard drive when you visit them.

Our website may use cookies and similar technologies to:

  • improve website functionality;
  • understand website usage;
  • enhance user experience; and
  • support website security and performance.

A cookie file can contain information such as a user ID that the site uses to track the pages you have visited, but the only personal information a cookie can contain is information you supply yourself. A cookie cannot read data off your hard disk or read cookie files created by other sites.

Some parts of SHM Productions websites use cookies to track user traffic patterns. SHM Productions does this in order to determine the usefulness of our website information to our users and to see how effective our navigational structure is in helping users reach that information.

If you prefer not to receive cookies while browsing SHM Productions websites, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser. You do not need to have cookies turned on to use/navigate through many parts of SHM Productions websites. For more information about cookies see www.allaboutcookies.org.

7. Sharing Your Information

We do not sell personal information.

We may share personal data with:

  • trusted service providers and suppliers;
  • IT and hosting providers;
  • professional advisers;
  • regulatory authorities; or
  • law enforcement agencies where required by law.

All third parties are required to respect the security and confidentiality of personal data and process it only in accordance with applicable laws and contractual obligations.

8. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including:

  • adequacy regulations;
  • International Data Transfer Agreements (IDTAs); or
  • other approved transfer mechanisms.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, tax, accounting or reporting requirements.

Retention periods are determined based on:

  • the nature of the data;
  • legal obligations;
  • contractual requirements; and
  • business operational needs.

10. Your Rights

Under UK GDPR, you have the right to:

  • be informed about how your data is used;
  • access your personal data;
  • request correction of inaccurate data;
  • request deletion of your data;
  • restrict processing;
  • object to processing;
  • request transfer of your data; and
  • withdraw consent where processing is based on consent.

Requests relating to your rights may be submitted to privacy@shm-ltd.co.uk.We will normally respond within one calendar month.

11. Information Security

SHM implements appropriate technical and organisational measures designed to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • disclosure;
  • alteration; and
  • destruction.

These measures may include:

  • access controls;
  • encryption;
  • secure hosting environments;
  • monitoring and logging; and
  • staff awareness and confidentiality obligations.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy notices of third-party websites before providing personal information.

13. Children’s Privacy

Our website and services are not directed at children under the age of 13, and we do not knowingly collect personal data from children without appropriate consent.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal, regulatory or operational requirements.

The latest version will always be available on our website.

15. Complaints

If you are unhappy with how we process your personal data, please contact us first at privacy@shm-ltd.co.uk so that we can attempt to resolve your concerns.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): Information Commissioner's Office